A bespoke service, designed around you

Your own personal cruise concierge

We don't work from a brochure. We sit down, learn how you like to travel, and design a holiday that fits you — not one that happens to be available.

Start the conversation

Not a booking service. A planning service.

Most travel agents take your requirements and search for something that matches. We work the other way around.

Our concierge service begins with a proper conversation — about where you want to go, how you like to travel, what matters most to you, and what you'd rather avoid. From that, we design a cruise holiday specifically for you. Not adapted from a template. Not a best fit. Something built around exactly what you've told us.

Once you're happy with the plan, we manage everything — from flights and pre-cruise hotels through to transfers, on-board arrangements and getting you safely home.

How it works

Tell us what you're looking for

We start with a conversation — by phone, video call or email, whichever suits you. We want to understand your travel style, the destinations you're drawn to, your preferred pace of travel, budget range, and anything that would make the trip particularly special. Nothing is too vague at this stage.

We design something just for you

Your concierge researches options across cruise lines, itineraries, cabin categories, flights and pre-cruise arrangements — putting together a plan that genuinely fits what you've described. We check timings, connections and logistics before anything reaches you. You receive a considered proposal, not a list of options to work through yourself.

Review, refine and confirm

You review the proposal at your own pace. If anything needs adjusting — different dates, different cabin grade, a change of itinerary — we refine it. We only proceed when you're completely happy with the plan and the price.

We manage the whole journey

Once booked, your concierge remains your single point of contact. We monitor schedule changes, liaise with cruise lines and airlines, send timely reminders and are there throughout your trip should anything need attention. You travel. We manage.

What your concierge takes care of

Understanding how you prefer to travel
Recommending the right cruise line for you
Selecting the most suitable itinerary and cabin
Checking realistic flight connections and timings
Advising on pre and post-cruise hotel locations
Arranging transfers between every stage

Booking everything as one joined-up journey
Monitoring schedule and itinerary changes
Liaising with cruise lines and airlines on your behalf
Sending documentation and reminders at the right time
Remaining your contact throughout your trip
Helping resolve anything that needs attention

Access to your personal concierge

£149

One-off, non-refundable planning fee

What the fee covers

The £149 fee gives you dedicated access to your own Distinctive Journeys concierge — a named member of our team who takes personal responsibility for designing and managing your holiday.

It covers the research, design and coordination work that goes into building a holiday properly. This is not a deposit and is not offset against the cost of your cruise.

The fee is non-refundable. It's a commitment from both sides — you're asking us to invest real time in your trip, and we take that seriously. We'll only suggest this service if we're confident we can offer you something genuinely better than booking independently.

We'll work around you

Our clients tend to be busy people. We don't expect you to call us between 9 and 5 on a Tuesday. We're flexible — and we'll find a way to talk that actually suits your schedule.

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Face to face

We're based in Plymouth. If you're nearby — or happy to make the trip — we'd love to meet properly over a coffee and talk through what you have in mind. Some conversations are just better in person.

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Video call

Wherever you are in the UK, we're happy to arrange a Microsoft Teams call at a time that works for you. Early morning, lunchtime, evenings — we'll fit around your diary, not ours.

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Phone or email

Prefer to keep things simple? A phone call works just as well, and we're responsive by email too. However you're most comfortable communicating, we'll match it.

We understand that time is often the most valuable thing you have. Once you're a concierge client, your named contact will always aim to respond the same day — including evenings and weekends where possible.

Who this suits best

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Travellers with a vision

You know roughly what you want but not exactly how to put it together — or whether the pieces will actually connect.

✈️

Complex or long-haul trips

Fly-cruises, back-to-back sailings, extended pre or post-cruise stays — itineraries where timing really matters.

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Clients who value continuity

You'd rather speak to one person who already knows you than explain everything fresh to a call centre each time.

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Special occasions

Anniversary, milestone birthday, family reunion — trips where getting it right matters more than saving a few pounds.

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First-time cruisers

Reassurance that the whole journey works — not just the cruise itself, but everything around it.

A team that stays with you

We're a small team who have worked together for over twenty years. We've travelled together, supported each other through life, and looked after the same clients year after year. Many people book with us simply because they know who they're speaking to.

When you contact us, you won't reach a department or be put in a queue. You'll reach someone who already knows your trip, understands your preferences, and remembers your last journey.

You won't need to explain everything again — we already know.